Shipping policy

Payment.  Unless Purchaser is approved in advance by Heidts for an open account, the following payment terms will apply:  Orders paid by Mastercard, Visa, American Express or Discover will be shipped when payment is made, and the shipping costs and applicable taxes will be charged to the credit card and included on the invoice. Orders paid by check or money order may be held until the check or money order clears before shipping.  Checks returned unpaid to Heidts will be charged a $25.00 handling fee.  C.O.D. orders will be charged a $12.50 per box charge added to the invoice. Any refused or undeliverable C.O.D. orders will require Purchaser to pre-pay on all future orders, and Purchaser will be charged for freight both ways.  Purchaser will be responsible for all shipping, taxes, duties, tariffs or other fees. 

Claims for Damage or Shortage. All shipments will be F.O.B. Heidts’ shipping point.  Upon delivery by Heidts to a carrier for shipment of Products to Purchaser, risk of loss will pass to Purchaser and the carrier will be deemed to be acting for and on behalf of Purchaser and the terms of payment for the Products will not be affected by damage to or destruction of the Products.  Any claims for damaged or lost Products are to be made to the freight carrier.  Any claims for shortage of Products (other than lost items) must be made to Heidts within 30 days of shipping.

Return Merchandise. Products may be returned only with the consent of Heidts.  Prior to returning any Product, Purchaser must contact Heidts to obtain a Return Goods Authorization (RGA).  Products accepted for return are subject to a 15% restocking charge.  All Products approved for return must be shipped freight prepaid. Products that have been used, altered, incomplete or are in other than “new condition” will not be accepted for return.  No returns will be accepted more than 30 days after the date of shipping.